Terms of Service

Last updated: 29 October 2026

Welcome to Himalayan Pet Clinic. These Terms of Service explain the conditions for using our website, https://himalayanpetandvetcare.com/, and accessing the veterinary services we offer.

By visiting our website, submitting an appointment request, or using our services, you agree to these terms. If you do not agree with any part of these terms, please discontinue use of the website.

1. About Our Services

Himalayan Pet Clinic provides veterinary care and related services in HSR Layout, Bengaluru, Karnataka. Depending on availability and the needs of your pet, our services may include:

• Veterinary consultations and health checkups.

• Vaccinations and deworming.

• Treatment for sick or injured pets.

• Veterinary home visits within our service area.

• Online consultations by audio or video, where available.

• Veterinary medicines, pet food, and accessories.

• Grooming, diagnostic services, and surgical procedures, where available.

• Care for dogs, cats, birds, rabbits, guinea pigs, hamsters, turtles, and other pets supported by our clinic.

The availability of a particular service depends on the nature of the case, the veterinarian's assessment, equipment, staffing, and other practical considerations.

2. Appointments and Bookings

You may use our website or other available contact methods to request an appointment.

• An appointment request is not necessarily a confirmed booking. Confirmation may be provided through a phone call, message, or other communication from our clinic.

• Please provide accurate contact details and relevant information about your pet when booking.

• Appointment times may change due to emergencies, delays, or other unforeseen circumstances. We will make reasonable efforts to inform you of significant changes.

• Please arrive on time and let us know as early as possible if you need to cancel or reschedule.

• We may contact you using the details you provide to confirm appointments or discuss the services you have requested.

3. Veterinary Consultations and Treatment

Veterinary treatment depends on your pet's individual condition, medical history, examination findings, and response to treatment.

Our veterinarians may recommend further examinations, diagnostic tests, medicines, procedures, surgery, or referral to another veterinary facility when appropriate.

Please understand that:

• A diagnosis or treatment recommendation may require a physical examination or diagnostic testing.

• Online consultations have limitations and may not be suitable for every condition.

• Treatment outcomes cannot be guaranteed, and recovery may vary from one animal to another.

• You should share relevant information about your pet's symptoms, previous treatment, current medicines, allergies, and vaccination history to the best of your knowledge.

• Please follow the veterinarian's instructions regarding medication, follow-up visits, and aftercare.

Where a condition requires physical examination or urgent intervention, we may recommend an in-person consultation rather than continuing an online consultation.

4. Emergency Situations

Our website and online appointment system should not be relied upon as emergency response services.

If your pet has difficulty breathing, severe bleeding, seizures, collapse, suspected poisoning, or another potentially life-threatening condition, seek immediate veterinary attention.

Do not delay urgent care while waiting for a booking confirmation, an online response, or a home visit.

Emergency services are subject to the clinic's operating hours, staff availability, and the nature of the emergency.

5. Home Visits

Home visits may be available within selected areas, subject to veterinarian availability, travel distance, and the nature of the requested service.

Any advertised free home visit or promotional offer will be subject to the specific conditions communicated with that offer, including eligible locations and services.

A home visit may not be appropriate if your pet requires facilities, equipment, diagnostic testing, or emergency treatment available only at a veterinary clinic or hospital. In such cases, we may advise you to bring your pet to a suitable facility.

6. Fees and Payments

Consultation fees, vaccination charges, treatment costs, medicines, procedures, and other service charges will be communicated through the applicable booking process or by our clinic.

• Charges may vary depending on the service required and your pet's condition.

• Additional tests, medicines, procedures, or follow-up services may involve additional costs.

• Any applicable taxes will be charged in accordance with the law.

• Promotional offers apply only to the services, dates, and conditions specified in the relevant offer.

• Please clarify the expected charges with our clinic if you have questions before proceeding with a service.

For treatments where the full cost cannot reasonably be determined in advance, we will explain the expected charges as far as practical.

7. Cancellations and Rescheduling

If you cannot attend an appointment, please contact us as early as possible so that we can offer the time slot to another pet owner.

For appointments that require advance preparation, home visits, or other special arrangements, any applicable cancellation conditions will be communicated at the time of booking.

If our clinic needs to reschedule an appointment, we will make reasonable efforts to inform you and arrange another suitable time.

Any refund for a cancelled or rescheduled booking will be handled according to the applicable booking conditions and relevant law.

8. Medicines, Pet Food, and Products

Where we sell or supply veterinary medicines, pet food, accessories, or other products, their use is subject to the product instructions and applicable laws.

Prescription medicines should be used only as directed by a qualified veterinary professional. Please do not change a prescribed dose or discontinue treatment without appropriate veterinary guidance.

Product availability may vary. If a product is unavailable, we may discuss suitable alternatives with you where appropriate.

Any applicable return, replacement, or refund conditions will be communicated at the time of purchase and will remain subject to applicable consumer protection laws.

9. Your Responsibilities as a Pet Owner

When using our services, you agree to:

• Provide accurate information about yourself and your pet.

• Inform the veterinarian about relevant medical history and previous treatment.

• Follow reasonable safety instructions provided by our staff.

• Handle and transport your pet safely when attending the clinic.

• Follow prescribed treatment and aftercare instructions, and seek clarification if anything is unclear.

• Pay the agreed charges for services and products provided.

You are responsible for making informed decisions about your pet's care after discussing the available options with the veterinarian.

10. Website Content and Availability

We make reasonable efforts to keep our website information accurate and up to date. However, service details, prices, promotional offers, operating hours, and availability may change.

Website content is intended for general information and does not replace a veterinary examination or professional advice specific to your pet.

We may temporarily modify, suspend, or discontinue parts of the website for maintenance, security, or operational reasons.

11. Intellectual Property

Unless otherwise stated, the text, branding, logos, photographs, graphics, and other content published on our website belong to Himalayan Pet Clinic or are used with permission.

You may access and use this content for personal, non-commercial purposes. You must not reproduce, republish, distribute, or commercially use our website content without prior permission, except where permitted by law.

12. Limitation of Liability

We take reasonable care when providing our services and maintaining our website. However, veterinary medicine involves clinical uncertainty, and individual outcomes cannot be guaranteed.

To the extent permitted by applicable law, we are not responsibl